Patient Relations Representative

Job Description:

Works as a liaison to resolve complaints and grievances in an effort to improve patient satisfaction through patient and customer relations.

What does it mean to be a caregiver with Intermountain?  Check out this video and learn more and discover the “Power of We.”

Job Specifics:

• Benefits Eligible: Yes
• Shift Details: 4:00pm-9:00pm, Monday-Friday with rotating weekends and holidays as needed

Job Essentials:

• Investigate situations to gather facts necessary for appropriate decision making.
• Assists in the scheduling and coordination of meetings which may include meetings with families.
• Actively participates in problem identification, documentation, and resolution.
• Receives incoming calls, resolves problems for patients or customers as appropriate and completes necessary documentation in the Event System.
• Triages customer issues and resolves appropriately.
• Works to resolve complaints or problems in a manner fair to the hospital/facility and to the patient.
• Responsible for timely follow up with the patient/family.
• Answers phones and directs calls as needed.
• Assists with patient relations efforts including listening to and resolving patient complaints, and reporting feedback from patients to the appropriate department heads as appropriate.
• Compose responses to patients/customers.

Minimum Qualifications:

• One year clinical/healthcare experience.
• AS 400 & Tandem (HELP2) knowledge & experience, preferred
• Basic knowledge of medical terminology, preferred
• Knowledge of applicable tracking software, preferred
• Computer skills, preferred
• Provide notary services, preferred

Carrying, Hearing/listening, Manual Dexterity, Seeing, Sitting, Standing, Speaking.

Location:

Central Laboratory

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

24

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.41 - $28.14

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.