Technical Support Specialist I

Posting closes at 11:59 PM the day before the listed end date.

Due to the nature of the work, the selected applicant must be able to work onsite in Richland, WA.

GENERAL SUMMARY

Under direct supervision, provides administrative and technical support.

PRINCIPAL ACCOUNTABILITIES

Training Development & Delivery

• Develop introductory AI training materials, including job aids, demonstrations, reference cards, and beginner-friendly tutorials.
• Deliver instructor-led sessions, both virtual and in‑person, to employees across departments.
• Create clear step‑by‑step guides to assist employees in learning new AI tools.
• Maintain training content as AI tools and EN guidelines evolve.

Coordination & Support

• Collaborate with supervisors, subject-matter experts, and the IT/AI team to gather training requirements.
• Assist employees during training sessions, responding to basic questions and escalating complex issues appropriately.
• Track attendance, collect feedback, and recommend improvements for future courses.
• Perform administrative tasks including scheduling sessions, preparing materials, and posting updates to SharePoint or internal systems.

Compliance, Safety & Responsible Use

• Ensure all training content aligns with Energy Northwest policies, including cybersecurity, responsible AI use, and data-handling expectations.
• Reinforce safe and compliant methods for interacting with AI tools, especially those used in operational and regulatory environments.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Strong communication skills and professional demeanor.
• Ability to learn new technology tools quickly.
• Comfort presenting to small groups in both classroom and virtual settings.
• Basic proficiency with Microsoft 365 applications (Teams, SharePoint, Outlook).

DESIRED QUALIFICATIONS

• Coursework, certification, or interest in artificial intelligence, machine learning, or information technology.
• Experience in customer service, training, tutoring, or help-desk support.
• Ability to simplify technical concepts for general audiences.
• Highly organized, adaptable, and able to work collaboratively.

WORKING CONDITIONS

• Primarily office or virtual environment.
• May require occasional onsite training sessions.
• Must follow all Energy Northwest safety, cybersecurity, and data‑privacy procedures.

JOB TERM

• This is a 7 month temporary position.

WHY JOIN ENERGY NORTHWEST

This role contributes to the responsible and innovative use of AI across the agency. By supporting employee training and readiness, the Temporary AI Training Coordinator helps ensure that Energy Northwest continues to adopt modern tools effectively, safely, and in alignment with operational and regulatory expectations.

Pay Range

$19.86 - $24.82 Hourly

The salary listed represents the starting pay range for this position. Starting pay is calculated from the minimum of the salary range and actual individual placement within the range is determined based on the candidate's experience, education, skills, and abilities related to the role. The level and final offer will also take into account the candidate's overall qualifications.

Incentive Compensation

This position is eligible for an annual at-risk compensation (ARC) incentive plan. Incentives are earned based on agency performance against defined metrics and goals which follow eligibility rules within the ARC plan document.

Benefits

Energy Northwest (EN) provides a phenomenal benefits package. Washington State also has no state income tax, and the Tri-Cities provides a cost-of-living lower than the national average.

EN offers substantial retirement benefits through three retirement programs including the Washington State Public Employees' Retirement System pension plan (PERS), a 401(k) savings plan with an employer match component, and a 457(b) savings plan. EN also offers multiple options for medical, dental, vision, disability and life insurance coverage. Other voluntary benefits may include flexible spending accounts (FSAs), tuition reimbursement, student loan repayment, childcare subsides, health reimbursement arrangement (HRA VEBA), health savings account (HSA), supplemental life insurances, credit monitoring/identity theft insurance, and more! Qualifying employees will typically start a personal time accrual rate of 160 hours per year and EN provides nine paid holidays throughout the Calander year; personal time accruals grow significantly at various service intervals.

Energy Northwest does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local laws. Know Your Rights (PDF)