As a member of the SIS Operations Team reporting to the Senior Manager, Industry e-Invoicing, the position is responsible for analyzing, managing and resolving business and technical matters related to IATA’s Simplified Invoicing and Settlement (SIS) application. This includes, but not limited to, providing customer support for SIS participants and internal IATA business units, monitoring the SIS application’s performance, taking appropriate actions to identify and resolve operational issues, perform user-acceptance testing (UAT) testing for the SIS application, and promote the use of SIS with new and existing participants.
Provide high quality L3 support to SIS participants in collaboration with IATA Customer Service teams.
Monitor SIS’ system performance, update reference data master tables, perform scheduled system reconciliation and monitoring (SRM) activities and take corrective actions as per documented SOP’s and best practices.
Coordinate with internal and external teams to resolve operational issues.
Raise and manage incidents with application vendor when required.
Maintain compliance with all operational controls and SOP’s.
Perform comprehensive user-acceptance testing (UAT) for the SIS application’s new enhancements and bug fixes as per scheduled major and maintenance releases.
Contact SIS participants by email or phone for special cases which may include data quality issues, input file failures, late submission requests, promote the use to SIS, and any other appropriate matters.
Prepare accurate and detailed SIS operational reports on a weekly, monthly, and annual basis.
Create, distribute, and publish SIS-related communications through internal and external channels.
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The International Air Transport Association (IATA) is a trade association of the world's airlines.