Domestic Admission Advisor

Job Title: Domestic Admission Advisor

Term: Full-time, Indefinite (40 hours/week)

Department: Student Recruitment Team

Reports to:  Associate Director, Student Recruitment

Location: Toronto, Ontario

Expected Salary Range: $55,000.00 - $60,000.00 base annually + Commission eligible

The Admissions Advisor for domestic students will join the Student Recruitment & Strategic Partnerships Team and report to the Associate Director of Student Recruitment. As the primary point of contact for prospective domestic undergraduate and graduate students, the role involves providing information about the university, its programs, and admissions processes. This role is critical to IBU’s student enrolment growth, involving lead management and direct engagement with potential domestic students throughout the recruitment process.

Key Accountabilities/ Duties

• Use excellent sales and customer service skills to promote the Bachelor of Commerce (BCOM) and Master's of Business Administration (MBA) programs to prospective students via phone, email, and text to secure enrollments.
• Guide prospective students using a consultative process through the admissions process, requirements, options with respect to financial aid, scholarships with the goal of determining if the program is a fit for their educational needs.
• Achieve daily efficiency metrics pertaining to lead follow up policy, daily call volume, new applications, and document collection along with achieving quarterly and yearly assigned enrollment targets.
• Build and manage an active pipeline of leads through personal outreach and generating referrals
• Support and participate in all conversion activities as well as public outreach to prospective students.
• Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system and regularly audit the database to make sure that the student statuses align with their situation and progress.
• Report on the effectiveness of recruitment strategies, implementing improvements as required to ensure their accuracy and relevance to prospective students.
• Implement an email strategy designed to re-engage leads that have fallen to inactive statuses.
• Other related duties as required.

Required Qualifications and Skills:

• An undergraduate degree or equivalent combination of education and experience.
• A minimum of 3-5 years of sales experience in college/university student recruitment or related fields, with proven customer service expertise (phone sales/business development preferred).
• Knowledge of or experience with Ontario's higher education system and financial aid processes.
• Proficiency in French is considered an asset
• Strong critical thinking, decision-making, and problem-solving abilities.
• Proven goal orientation with demonstrated ability to meet and exceed sales targets.
• Strong communication and interpersonal skills, effectively interacting with parents, students, and university personnel.
• Ability to work evenings and weekends as required by business needs.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with CRM systems is preferred.
• Excellent attention to detail and ability to manage multiple tasks and deadlines.

Application Process

To formally express your interest in this opportunity, please submit your resume and a brief cover letter. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. This position is a backfill for an existing role, and the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to [email protected].
We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.