Position Overview
International is seeking a Technical Author Consultant to join our team in Woodridge. Technical Author Consultant is a hybrid technical role responsible for defining service methods and creating clear, user-focused technical documentation for workshop execution. This role ensures that repair, maintenance, and diagnostic solutions are both technically sound and practical in real-world environments. As vehicles become more complex and increasingly dependent on software and data, ensuring serviceability and clear documentation is critical. This role connects engineering, service operations, and documentation to deliver solutions that maximize efficiency, quality, and uptime.
Responsibilities
- Develop safe, ergonomic, and efficient methods for repair, diagnostics, and troubleshooting
- Evaluate product concepts from a serviceability and workshop perspective
- Define requirements to improve service efficiency, downtime, and usability
- Create clear, structured technical documentation for repair, maintenance, and diagnostics
- Translate complex engineering solutions into practical, easy-to-follow instructions
- Produce and maintain user-focused content, including text and illustrations
- Collaborate with cross-functional teams across engineering, production, and service
- Ensure documentation is aligned with product updates and lifecycle changes
- Contribute to continuous improvement of service methods and documentation standards
Minimum Requirements
- Bachelor's degree and at least 2 years of writing/editing, circuit diagram development, technical illustration experience or automotive/truck support experience experience
OR
- Master's degree and at least 1 year of writing/editing, circuit diagram development, technical illustration experience or automotive/truck support experience experience
OR
- At least 5 years of writing/editing, circuit diagram development, technical illustration experience or automotive/truck support experience experience
Additional Requirements
- Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
- Experience with service methods, diagnostics, or workshop operations
- Strong ability to simplify complex technical information
- Understanding of vehicle systems or similar complex products
- Experience in technical writing or documentation development
- Experience working in cross-functional development environments
- Familiarity with PLM or documentation tools (e.g., Teamcenter or similar)
- Strong collaboration and communication skills
- Experience with Arbortext
- Experience with Windchill
- Proficiency in Adobe Acrobat (beyond Reader)
