Service/Support Manager

Do you like working with new technology and working closely with merchant clients to have a positive impact on their business? Do you see new and changing technology as an opportunity? Do you like the ability to run, manage and be responsible for the outcome of the support department and to participate in profit sharing based on those results? If you said yes to opportunity, then read on.
If you like a fast pace technical manager position with competitive pay and a profit sharing program you found the right company.

The Position:
We are looking for a Service/Support Manager who is a self-starter, a team leader and understands the importance of details with a technical background. The position pays between $45,000 to $55,000 depending upon applicant’s educational and work experience. In addition, there is a profit sharing program base on department goals and performance.

Prefer associate’s or bachelor’s degree in computers or business management. Requires a minimum of three years of management experience working in POS, retail or hospitality industry. Must be knowledgeable in the following areas: Windows operating systems, database programs, e-mail, Internet skills, Excel and Word. Must have excellent listening and telephone skills, strong oral and written communication skills, and the ability to think spontaneously. Must be employee and client focused. Service Manager should be goal oriented, persuasive, and able to work well as a team leader. A professional appearance, the ability to communicate well with people, and problem-solving skills are highly valued. The ability to lift and carry equipment weighing 45 Lb. is required.

Service Manager’s Responsibilities (include but are not limited to):
o Assigning daily service calls, installations, shop repairs and tasks to technicians.
o Service Orders are to be completed or scheduled for a future time on a daily basis.
o Plan the days’ work before techs arrive at 8:00 am (manager’s day begins at 7:30 am.) o Conduct daily board call at 8:00 am to review previous day’s work and assign new tasks.
o Setting Weekly, Monthly and Annual goals for Service Department as listed below.
o Maintaining IBS Service Labor Cost o Adding six new Maintenance Agreements per month o Keep Service staff current on changes to the industry o Making sure the service department is clean, organized and parts are in stock o Spot check technicians’ service and paperwork to ensure work is professional.
o Responsible for the overall image and productivity of service/support department.
o Attending weekly manager meeting.
o Learn and master CRM program Tigerpaw.
o Participate in quarterly self-improvement and educational programs.
o Make sure IBS equipment and vehicles are maintained.
o Other responsibilities and tasks as assigned.

Why Should You Apply?
● Have your work make a difference!
● Competitive Pay
● Profit Sharing Program
● Health Benefits
● Tuition Reimbursement
● Meaningful work that will keep your skills sharp