Job Title: Service Advisor
Location: Altoona, Iowa
Company: Interstate Power Systems
We are currently seeking an experienced Service Advisor to join our team.
Pay Range: $28-$39/ hour DOE
Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Writer's ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.
Job Duties:
- Greet the customer and start the process of helping the customer through the repair
- Help identify a mechanical problem by questioning the customer or visual inspection
- Positive interface with technicians, foreman, parts department and customers
- Advise customers about necessary services needed for repair of vehicle
- Write and present accurate estimates of repair
- Explain the work and charges to the customer when the job is complete
- Accurately process customer and warranty repair orders
- Make calls to customers to promote services and promotions
- Organize and prioritize workflow of shop and field technicians
- Communicate with shift advisers as to work progress and priority
- Responsible for securing facility at close of shift
- Communicate regularly with technicians and customers to ensure customer turn times and customer experience is optimal
- Assist parts department with purchasing, work orders, etc.
- Administrative duties as related to the role
Requirements for Service Advisor:
- High School Graduate Required
- Truck or Automotive Service Advising Experience preferred but not required
Ideal Candidate will possess the following qualities:
- Positive attitude
- Solid written and verbal communication skills including excellent customer service and phone skills
- Organized and able to manage time wisely
- The desire to succeed in a day-to-day challenging position
- Mechanical Experience
- Computer Skills (Excel, Word, Excede Operating System)
Employee Benefits
- Competitive Wages – Be paid your worth!
- Tuition assistance - for educational and ongoing career growth
- Health, dental and vision coverage - begins on the first day of the following month.
- Paid Time Off - (PTO) starts accruing day one of your full-time employment.
- Holidays - 6 Holidays and 2 Floating Holidays per year
- 401(K) - with company matching.
- Long Term Disability - Supplied
- Short Term Disability - Supplied
- Life Insurance - Supplied
- Healthiest You - Virtual Health Care paid by Interstate.
- PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
- Pet Insurance – We care about our furry friends!
- Employee Discounts - available on products and services
- Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
- Paid Health and Well-being screening - for employees and their spouse
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.
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