Local Operations Manager

Summary

The Local Operations Manager is responsible for directing and managing the daily workload of their Service Center from an Operational and Warehousing perspective ensuring that their Service Center is organized, efficient and effective in delivering service excellence.

Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned.

• Communicates daily with Local Operations Director to control and maximize workload, planning and dispatching to achieve maximum asset utilization and IVL productivity standards.
• Reviews all paperwork with crew to ensure crew is properly prepared for the days' work and fully understands productivity expectations and customer requirements to ensure a satisfied customer experience.
• Provide direct, accurate and complete directions for all crews to ensure most cost-effective routes to and from jobsites.
• Accept and register new shipments from foreign carriers ensuring that we have a current signed Compensation Agreement in place.
• Clear shipments for SIT
• Coordinate with Van Lines Operations to ensure all shipments are assigned and picked up within the service area.
• Review daily paperwork with each Crew Leader as it is turned back in for completion and accuracy prior to processing paperwork through to accounting.
• Plan, schedule and manage daily activity for warehouse operations.
• Oversee warehouse operations and ensure warehouse and surrounding lot is clean, orderly and able to pass fire, DOD and DOS inspections.
• Obtain weights for shipments and ensure facility meets requirements for a Certified Public Scale.
• Manage and maintain staffing through recruiting, hiring and retaining skilled employees and/or contractors to ensure maximum asset utilization, profitability and service delivery excellence to all customers.
• Problem solves as necessary to provide excellent customer service, interacts with service providers and customer by phone and email, and may occasionally have in person contact.
• Documents customer service issues according to company policies.
• Assures that proper procedures are followed to collect payments from customers.
• Assists in the maintenance records, dispatch paperwork, tracking mileage, arranging labor, and reviewing paperwork upon job completion for Short-haul drivers.
• Notifies management of any mistakes or discrepancies found.
• Maintains the cashbox and settles box twice weekly with the Accounting Department.
• Responsible and accountable for terminal profit and loss.

SUPERVISORY RESPONSIBILITIES

Directly supervises up to 250 employees in the Local Dispatch Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Special Skills and Abilities

• Ability to dispatch and coordinated the functions of the operations division in the local wash metro area, through the use of manpower and trucks.
• Must be flexible and able to deal with a change or changes in a courteous, efficient and knowledgeable manner.
• Must demonstrate sound judgement, be self-motivated and well organized.
• Able to withstand pressure and high stress levels.
• Beginner Level minimum requirement in Microsoft Word, Excel and PowerPoint (Intermediate Level or higher preferred). Minimum keyboard skill level of 40 wpm.
• Must be able to handle a multitude of functions in a fast-paced environment. 

Education and/or Experience

One year certificate from college or technical school; or two to three years related HHG management experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

• Valid Driver's License
• Valid CDL A License or ability to obtain CDL A License within 6 months of employment
• Ability to obtain Commonwealth of Virginia Weigh Master Permit

Language and Communication Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to ris of electrical shock. The noise level in the work environment is usually moderate.

Skills Assessment

Qualified candidates will be required to demonstrate skill proficiency as listed below within the first 30 days of hire. Candidates requiring accommodations in order to complete the assessment should request them from Human Resources.

Skill                                     Proficiency

MS Word                            Intermediate

MS Excel                           Intermediate

MS Power Point                 Intermediate

EOE, including disability/vets