Project Manager

Project Manager - Services (UK)

Location - Windsor / Edinburgh, UK

Type of Work - Office based

Role Summary

The Project Manager will lead the planning, coordination, and execution of TrakCare and IntelliCare upgrade projects across the United Kingdom and Ireland, as well as coordination of definition, quoting and delivering of additional service developments. This role is responsible for ensuring project readiness and driving quality outcomes across a growing pipeline of upgrade and enhancement work. The Project Manager will play a key role in increasing delivery capacity, aligning internal and customer stakeholders, and ensuring that post-upgrade feature adoption is realised.

Key Responsibilities

• Own the Upgrade Pipeline: Maintain oversight of the full upgrade queue across all regional customers. Prioritise, sequence, and track progress against delivery plans.
• Ensure Project Readiness: Coordinate with customers, Support, Development, and other stakeholders to ensure all prerequisites – such as environments, test plans/scripts, resources, and approvals – are in place prior to execution.
• Increase Upgrade Throughput: Identify and implement improvements to project execution, reduce bottlenecks, and scale delivery capacity to meet growing demand.
• Drive Quality Outcomes: Ensure upgrades are delivered to a high standard, with minimal disruption and clear benefits to the customer.
• Align on Desired Outcomes: Facilitate clear understanding and documentation of the outcomes customers expect from each upgrade, and ensure delivery efforts align to those expectations, including co-ordinating post-upgrade resourcing.
• Ensure Feature Adoption Post-Upgrade: Work cross-functionally and cross-departmentally to follow up after go-live, ensuring new features are properly configured and delivering value.
• Liaise Across Teams: In regard to upgrades, act as the central coordination point between Support, Account Management, Application and Technical teams, ensuring seamless communication and accountability

Experience/Qualification Required

• Proven experience in program or project management within enterprise software in healthcare or EHR environments.
• Deep understanding of upgrade delivery cycles and post-deployment adoption challenges.
• Strong leadership and people management skills.
• Excellent stakeholder management, communication, and coordination abilities.
• Ability to drive process improvement and scale operational delivery.
• Familiarity with TrakCare or similar clinical systems is essential.
• Project Management certification (e.g. PMP, PRINCE2) preferred

AI Competencies

• Familiarity with AI-enabled productivity tools, such as Microsoft Copilot, for supporting project planning, meeting summaries, documentation, risk identification, and progress reporting.
• Awareness of responsible AI principles, including data privacy, information security, accuracy checking, and the appropriate use of AI tools when handling sensitive healthcare or customer information.
• An interest in developing knowledge of how AI can improve healthcare IT implementation, project delivery, and operational workflows