Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely. True to the spirit of our founders, we lead the industry with unparallel ATIC services. The spirit ignited by our co-founder Thomas Alva Edison who gave one of the biggest inventions to the world - lightbulb, has guided all the Intertekers for 130 years and we continue to discover the Edison in ourselves every day! The opportunity for you to be a part of this heritage is right there, join our ever-better journey it’s time to unveil your destiny.
Purpose of the Job
To ensure all customer calls are attended/responded on time and minimum expected objectives are met.
Essential Functions
Achieves Customer Care/Service department goals and results by using ‘best practice’ leadership and management principles and ensuring adherence to organizational procedures, policies, and systems.
Assist in Customer Service Team on business related calls
Attending all the Customer Calls, following up on customer queries, obtained customer feedbacks
Making cold calls for customers on Business Development
Updating status of service to customers
Other Functions
Performs other related duties, as assigned, for the purpose of ensuring an efficient and effective work environment and as given by the seniors.
Job Requirements: Minimum Qualifications:
Any degree (preferably science degree)
Good command in English
Prior experience in Customer Service/ Customer Care
Prior experience in Call Centers or BPO
Basic knowledge about Testing (Textile or other consumer products)
Experience:
B. Tech with minimum 5 years experience or Diploma with minimum 8 years experience
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Intertek is a leading international provider of Assurance, Testing, Inspection and Certification (ATIC) services.