Learning & Development Compliance Trainer

POSITION OVERVIEW 

The Learning & Development Compliance Trainer plays an important hands-on role in helping employees build confidence, strengthen skills, and apply what they learn in real residential settings. This position spends much of its time in the field, visiting our statewide locations to provide coaching, observation, training reinforcement, qualification support, and certification follow-up. This person helps turn classroom and online learning into everyday practice by offering practical guidance, supportive feedback, and clear follow-through. This role also helps show progress by tracking outcomes, documenting observations, and providing evidence of employee growth, competency, and achievement over time.

ESSENTIAL FUNCTIONS:

•  Travel regularly to residential sites to support employees where the work happens, reinforce learning, observe skill application, and provide practical coaching to employees and supervisors.

•  Support sustainment of required certifications and skills, including medication administration, practicum observation, and other assigned compliance-based training requirements.

•  Serve as a qualified observer, coach, or evaluator for designated practicum, competency, and recertification activities, in accordance with organizational and regulatory expectations.

•  Notice skill gaps, practice inconsistencies, documentation concerns, and training reinforcement needs during site visits, then share helpful trends and recommendations with L&D and operational leadership.

•  Provide refreshers, demonstrations, side-by-side support, and follow-up coaching that help employees feel prepared and confident using their skills in real residential settings.

•  Maintain accurate documentation of observations, completed competencies, certification activities, attendance, follow-up actions, and identified learning needs.

•  Track, measure, and share training outcomes, skill development progress, and evidence of competency improvement after coaching or reinforcement activities.

•  Plan schedules, travel routes, site priorities, and visit plans thoughtfully so field time is used well and business needs across multiple locations are met.

Core Competencies:

•  Field-Based Coaching: Reinforces skills in real work settings and provides clear, supportive feedback.

•  Compliance and Accuracy: Follows certification, medication administration, documentation, and 6100/6400 regulatory expectations.

•  Mobility and Independence: Works effectively across multiple sites with strong planning, time management, documentation, and follow-through.

•  Practical Problem Solving: Identifies barriers to skill application and recommends realistic reinforcement strategies.

•  Communication: Communicates clearly with employees, supervisors, site leaders, and L&D partners.

•  Results Orientation and Measurement: Stays focused on meaningful progress, uses documentation to show what is improving, and follows through to demonstrate achievement of training, competency, and performance goals.

EDUCATION and/or EXPERIENCE: 

Candidates must possess either a bachelor's degree in a related field and five (5+) years of progressive relevant experience, an associate degree in a related field and seven (7+) years of progressive relevant experience, or a high school diploma or equivalent and nine (9+) years of progressive relevant experience in training, coaching, learning and development. Experience in residential services, direct support, healthcare, medication administration, and competency-based training is preferred.

Other Requirements:

•  Travel regularly to residential sites including overnight travel within Pennsylvania to attend conferences or meetings, as well as cross-regional training needs.

•  Valid driver's license.

•  Maintain accurate documentation of observations, completed competencies, certification activities, attendance, follow-up actions, and identified learning needs.

•  Schedule will include weekday, weekend, and evening hours.

•  Ability to comprehend access and utilize electronic medium and various computer programs.  MS Office Suite & MS Outlook at minimum.

•  Successful completion of motor vehicle records and background check.

PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently.  This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.  Employees may be required to perform any job-related function as directed by their supervisor.