Specialty Clinic Call Center

Specialty Clinic Call Center

Full-Time

Remote after training completion. Employee must have residency in Iowa.

Schedule includes Monday-Friday 7am-5pm

Job Description:

· This position will primarily work remotely with occasional in person. Excellent communication, organizational, computer, and telephone skills.

· Scheduling, rescheduling, and canceling patient appointments for multiple clinics is required.

· Courteously receiving incoming telephone calls/instant messaging and taking messages as needed. Assists in managing provider and clinic scheduling templates.

· Maintains and initiates faxes and other means of electronic communications and forms.

· Routes all incoming calls.

Qualifications:

· Ability to type and work within computer scheduling platforms.

· Excellent telephone and instant messaging etiquette. EPIC experience preferred.

· Proficient use of EMR, including proper documentation, understanding and utilization of. Ensures efficient telephone communication.

Provided Benefits:

• IPERS
• Short-Term Disability (Employer Paid Coverage)— New York Life
• Basic Life and AD&D Insurance (Employer Paid Coverage)—New York Life
• Employee Assistance Program—Connections
• Access to professional services to help you deal with the following, but not limited to, financial, drug/alcohol or grief.
• PTO

Optional Benefits:

• Health Insurance (Wellmark BCBS)
• Dental Insurance (Delta Dental)
• Vision Insurance (Delta Vision)
• Supplemental Life Insurance (New York Life)
• Supplemental Insurance Plans (Aflac)
• Flexible Spending Accounts (TASC)
• Health Savings Account (Through local banks)
• 457 Retirement Savings Plan (First Citizens Trust Company)
• Fitness Center Memberships

Iowa Specialty Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.