Overview
The IT Support Analyst I is responsible for providing professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.
Responsibilities
- Receives requests for support via direct end-user contact or demand management/service desk system.
- Troubleshoots, diagnoses and resolves more complex operating errors.
- Installs and configures software or hardware updates or patches.
- Evaluates and resolves network connectivity or communications systems issues.
- Develops and maintains documentation related to systems or workstations and may provide user training.
- Ensures systems and workstations are compliant with organizational policies and security standards.
- May set up and deploy new user workstations or accounts.
- May assist with IT asset tracking
- Manages basic issues and problems, and refers more complex issues to higher-level staff.
Qualifications
Required Education, Experience, and Qualifications
- Bachelor's Degree.
- 0 to 2 years as Help Desk Technician, Instructor/Trainer, or Equivalent Support Function.
- Computer skills.
- Project scheduling skills.
- Planning skills.
- Technical expertise.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Ability to multitask and perform duties outside of the scope of work when necessary.
Preferred Education, Experience, and Qualifications
Travel Requirements
- 5% of time will be spent traveling to job site(s)/office location.
Physical/Work Environment Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Climbing stairs.
- Remaining in a stationary position, often kneeling, standing or sitting for prolonged periods.
- Repeating motions that may include the wrists, hands and/or fingers.
- Quiet environment.
- Light work that includes adjusting and/or moving objects up to 20 pounds.
