Position Purpose Section
Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As a Store Manager, you make a difference in the lives of pets by inspiring, leading, and motivating others to perform at their best every day. It is your responsibility to create an environment of kindness and empathy towards pets, help spread our message, attain positive business results, and employ effective processes.
Essential Job Functions Section
Responsibilities
The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.
- Trains, motivates, and supervises store staff, providing guidance, feedback, and support to foster a positive work environment.
- Creates and implements strategies to drive sales growth and achieve store targets.
- Creates and maintains scheduling for store team members.
- Exercises discretionary authority, prepares reports, and holds self and team accountable for performance measures and execution of organizational initiatives.
- Creates an environment of kindness and empathy towards pets and pet parents.
- Consistently communicates our commitment to holistic pet wellness.
- Ensures that the store maintains excellent customer service standards, addressing customer inquiries, concerns, and complaints promptly and professionally.
- Manages day-to-day store operations, including opening and closing procedures, cash handling, and banking.
- Executes merchandising strategies to optimize product displays and maximize sales.
- Shares product knowledge and suggestions to fit customer needs and promote pet health.
- Performs front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
- Oversees all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
- Represents the company professionally in interactions with customers, suppliers, and other stakeholders.
- Organizes special store events and promotions in store and drives initiatives to enhance customer loyalty, retention, and satisfaction, such as loyalty programs, promotional events, and customer engagement activities.
- Maintains cleanliness, organization, and safety standards within the store environment.
- Stays informed about industry trends, competitor activities, and market developments to remain competitive in the retail landscape.
- All other assigned duties by any member of the Retail Management Team.
