Summary The Customer Service Representative reports to the Customer Account Manager and works with designated Sales Account Managers and their respective customers in a quick-paced environment to provide exceptional customer support.
Responsibilities
- Communicate professionally and proficiently via email and over the phone
- Maintain organizational system to efficiently balance ongoing tasks throughout the day
- Enter sales orders through ERP system, working closely with sales account managers in a quick-paced environment
- Actively review margins on sales orders and appropriately maintain or increase the orders as needed
- Review customer purchase orders for accuracy and address issues with sales managers and customers
- Coordinate with other departments such as purchasing, sourcing, accounting, IT, transportation, and the warehouse staff to meet customer requirements in a designated timeframe
- Work with manufacturers for direct shipments and follow up to meet deadlines
- Complete new customer setup and maintain Customer Maintenance
- Maintain customer account information pertaining to contacts, freight, and custom items
- Continuous review of designated reports to keep customers and sales current and accurate
- Process freight quotes, obtain tracking information, arrange couriers for expedited shipments, and request POD’s
- Process RMA requests and forms
- Assist customers calling the customer service number in regard to orders, invoices, questions, and concerns
- Additional duties and responsibilities as assigned by the Customer Account Manager
Essential Skills and Experience
- High School Diploma
- Ability to multitask and work in a fast-paced environment
- Type 30+ wpm
- Ability to communicate with various levels inside and outside of the organization
- Ability to work independently and in a team; this environment is critical for success in this position.
- Effective verbal and written communication skills
- Basic computer skills and knowledge
- Strong organizational skills with attention to detail
- Bachelor’s degree in Business Administration or related field preferred
- 1-3 years of Customer Service Representative experience preferred
- Familiarity with order entry and freight
What We Offer
- No nights or weekends
- Paid holidays, vacation, and PTO
- Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage
- Employee Assistance Program (EAP)
- 401(k) with company contributions
- Modern campus perks include an on-site gym, pickleball court, monthly food trucks, and an on-site ice cream machine!
