Service Technician

At IPS Packaging & Automation, we’ve been transforming the packaging industry for 50 years, delivering innovative, cutting-edge solutions that help businesses of all sizes move forward. From our humble beginnings in 1976 with a single warehouse in Greenville, SC, we have grown into a nationwide operation with more than 17 locations and a continued commitment to expanding our footprint.

Our success comes from our deep industry expertise and problem-solving mindset. We design cost-effective, high-performing packaging solutions that protect every product our customers ship. Beyond offering a full range of packaging supplies, we provide value-added services including custom design, engineering, automation, equipment sales, and ongoing support.

As a proud 2nd-generation, veteran-owned company and a recipient of the 2025 and 2026 Gold HIRE Vets Medallion Award, we care deeply for our teammates and the communities we serve. IPS fosters a dynamic, performance-driven environment where careers can thrive. Whether you are a customer or a candidate, we believe in growing together.

We are looking for a skilled Service Technician to join our Charlotte, NC team to help us achieve our goals!

Position Summary

The Service Technician reports to the Automation Division Manager and is responsible for field service installation, maintenance, inspection, and repair for new and existing equipment at the customer site. The Service Technician is responsible for troubleshooting, repairing machines, parts sales, planned maintenance programs, and assisting in joint sales calls for new and existing customers.

Position Responsibilities 

• Responsible for different types of equipment, including Stretch Film machines, Strapping machines, Case Sealers, Shrink Film machines, Sealers, etc.
• Diagnose and repair packaging equipment for new and existing customer base
• New equipment start-up services
• Promote planned maintenance programs
• Accountable for service vehicle inventories
• Work closely with sales on recommending new equipment solutions
• Make quality service calls on customers and prospects
• Work closely with equipment manufacturers on repairing and maintaining equipment
• Repair and service administrative duties, including computer, workflow, and pricing-related tasks.
• Any other job responsibilities as assigned by the Service Manager

Essential Skills and Experience

• 2 or more years of technical service experience
• High School Diploma or equivalent
• PC proficiency in Microsoft-based programs and internet skills
• Strong interpersonal, time management, and communication skills
• Ability to fill out all service reports and inspection checklists properly and completely
• Ability to deal with a variety of customers in a highly professional and diplomatic manner
• Self-starter and motivated to work independently
• Ability to work in a team environment

What We Offer

• Paid holidays, vacation, and PTO
• Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage
• Employee Assistance Program (EAP)
• 401(k) with company contributions
• No nights or weekends