Responsibilities
• Provide leadership of key, high-profile Global Fortune 1000 partner/client relationships.
• Ensure absolute quality standards of technical & business service delivery
• Provide direct project/account oversight and management.
• Advocate client service requirements and “outside in” perspective.
• Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio.
• Liaise between customers, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
• Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources
• Support direct management in other business and operational development initiatives, as required.
Qualifications
• Degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status)
• Minimum of 2+ years hands-on technical experience in one or more domains required
• Minimum of 2+ years in a business-oriented role, such as technical project management or IT lead required
• Experience in client management a must
• Experience with Service Level Reporting a plus
• Functional knowledge of the below domains, with expertise in at least one required. Special consideration for generalist technology backgrounds.
• Data Networking
• Storage Management
• UNIX Systems Administration (Solaris, Linux, AIX, etc.)
Benefits
• Competitive Base Salary
• Medical Insurance, Dental Insurance, and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan – 6% match
• Flexible Spending Accounts: Health Care, Dependent Care, and
Transportation
Job details are sourced from the employer's original posting.
Open job postingAbout the company
About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.