Responsibilities
• Perform Move/Add/Change/Delete requests on CUCM, CUC, CME (phone provisioning, voice mail provisioning, extension mobility pin reset, voice mail pin reset, etc.)
• Provide exceptional customer service remote support to our managed services partners and clients
• Monitor for requests and alerts and using IPcenter
Required Expertise
• Good understanding of IP networking, IP addressing/subnetting
• Well versed with Cisco Unified Communications Manager 6.x through 9.x, Unity Server, Unity Connection
• Basic understanding of Cisco IOS (basic configuration of Cisco routers and switches)
• Experience using ticketing systems (such as Remedy, Track-it)
• Capable of thriving in a fast paced environment and passion for learning
• Ability to develop and articulate a congruent troubleshooting strategy
• Cisco certifications are preferred (CCENT, CCNP, CCNA, CCNA-Voice)
**Fluency in French and/or Spanish preferred***
Job details are sourced from the employer's original posting.
Open job postingAbout the company
About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.