Responsibilities
• Design, implementation, ongoing management, and troubleshooting of Cisco
Unified Communications Systems, including CallManager/Unified
Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise
• Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones
Required Expertise
• CallManager/Unified Communications Manager 4.x through 6.x o Unity 4.x/5.x o CallManager Express/Unified Communications Manager Express o Unity Express o Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP
• Ideal candidate must have a strong background in traditional IP Networking
• Strong networking background o Understanding of network operations at Layer 2 and Layer 3 o Understanding of major routing protocols o Understanding of fundamental network technologies (VPNs, NAT, etc.)
Desirable Expertise
• Cisco IPCC/ICM Enterprise
• Cisco IPCC/UCC Express
• Cisco Voice Portal
• Administrative experience with Windows and/or Linux/Unix operating systems
• Experience with Call Recording and Workforce Management Systems
(Telrex, Witness360, Nice Perform, etc.)
Qualifications
• Bachelors degree in relevant technical discipline or equivalent professional experience is preferred
• Cisco certifications are preferred (CCVP, or equivalent)
• Qualified candidate must have 2 years experience with Cisco IP Telephony infrastructure, including design, implementation and ongoing management/troubleshooting.
• Must have the ability to manage multiple projects within the established scope, budget and timeline
• Requires complex problem solving abilities with experience in performing root cause analysis
Benefits
• Competitive Base Salary
• Monthly Bonus Plan
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transportation
• Paid Time Off
This position is also open in NYC
Job details are sourced from the employer's original posting.
Open job postingAbout the company
About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.