Responsibilities
•Observe system management consoles.
•Interpret/analyze monitoring alerts.
•Create, respond to and service tickets on L3 level.
•Escalate outages according to corporate guidelines.
•Analyze recurring issues, work on sustainable solutions.
•Lead a team of engineers during transitions or projects.
•Take end responsibility on a technical level for one or multiple clients.
•Guide junior engineers to increase their knowledge.
•Chair technical meetings with clients.
Qualifications
•Ability to work in a fast paced environment with emphasis on customer satisfaction.
•Support Active Directory and Exchange services and other Microsoft services.
•Must have in-depth and strong working knowledge of networking concepts,
Microsoft technologies and system security.
•Must have performed migrations from various windows domains. Must have performed migrations to Microsoft Exchange from various platforms.
•Fundamental understanding of an operating system and how it interacts with several components such as backup and antivirus software.
•Comfortable to act as technical contact for clients and lead a team of engineers during transitions.
•Experience working with a ticketing system, tracking work done in hours and completing work according to set schedules.
•Candidates must have 5-7 years of experience in a mid to large sized corporation as a senior member/team leader in systems administration.
Qualifications Continued
•At least have some certifications as MCITP or equivalent knowledge on o Windows OS (2003 –2008 R2) o Exchange (2003 –2010) o Active Directory o SharePoint o Clustering
•Preferred additional knowledge of o Powershell 1.0/v2 o Virtualization (VMware, Hyper-V or Xen) o Storage (EMC, EVA) o ITIL v3 o Prince 2
Benefits
• Competitive Base Salary
• Medical Insurance, Dental Insurance, and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan
• Flexible Spending Accounts; Health Care, Dependent Care, Transportation
• Paid Time Off Bank
send resumes at [email protected]
Job details are sourced from the employer's original posting.
Open job postingAbout the company
About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.