Principal Duties and Responsibilities:
● Assists internal business stakeholders with definition of functional requirements and maps them to application capabilities to achieve optimal functional and technical design
● Develops, configures and implements functionality that conforms to customer requirements and design specifications
● Develops and maintains high-level of technical mastery on Certain platform and keeps up to date on the application releases and patches
● Documents work in clear and effective manner
● Demonstrates and actively promotes an understanding and commitment to the mission of Certain through performing behaviors consistent with the organization's values
● Supports and conducts self in a manner consistent with professional service expectations
● Capture and provide input to Product Management for product enhancements
Skills, Knowledge and Competencies:
● Thrives in a start-up environment
● Very organized; ability to self-direct, multi-task, prioritize projects/deliverables, and ad hearing to deliverable deadlines
● Proficiency in HTML, CSS, JavaScript, MS Office®
● General understanding and exposure to API integrations and web services
● Experience with Dreamweaver, InDesign, Photoshop, Fireworks or Paint Shop Pro
● Has experience with SaaS solutions configuration
● Passionate about learning new technologies
● Creative and capable of deriving the best possible configuration solutions for a given requirement
● Passionate about helping Certain and its customers be successful
● Excellent customer satisfaction skills and a positive attitude
● Excellent written and oral communication skills
Background and Experience:
● Bachelor’s Degree in computer science, IS, IT or similar technology field
● 1-2 years experience with SaaS application configuration in CRM, Marketing Automation or events
Job details are sourced from the employer's original posting.
Open job postingAbout the company
About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.