The primary responsibilities of the Inside Sales Representative are delivering an exceptional customer service experience when communicating with our customers and extreme attention to accuracy when entering orders. Inside Sales Representatives will face a variety of customer requests; primarily taking orders for delivery, requests for pricing, and advice on our product line. The position will be responsible for maintaining a high level of customer service by taking customer orders accurately and courteously.
Key Responsibilities:
- Demonstrates a commitment to communicating, improving and adhering to safety policies
- Manage a large volume of inbound and outbound calls.
- Maintain professionalism and composure under stressful conditions.
- Identify customer needs and be able to ask clarifying questions.
- Communicate pricing for COD customers and upsell value-added products when applicable to customers.
- Build sustainable relationships with customers, both internal and external.
- Meet personal and team objectives.
- Provide sales support to current and new customers.
- Receive orders and schedule them properly.
- Record customer orders accurately into the dispatching system.
- Guide and recommend products for specific applications.
- Work very closely with Dispatcher Manager to ensure customer commitments can be achieved
- Record all changes requested by the customer accurately and promptly in the Command Data system.
- Responsible for order accuracy through attention to detail.
- Assist and participate in new initiatives and projects.
- Other duties as assigned.
Requirements:
- Strong phone skills – verbal and active listening.
- Problem-solving and analysis skills.
- Teamwork: Supportive, collaborative and cooperative.
- Strong data entry skills.
- Customer focus and adaptability to the caller. Maintain a professional demeanor with internal and external clients.
- Ability to multitask, set priorities and manage time effectively.
- Must be able to work in a high stress, fast paced environment.
- Detail oriented.
- Knowledge of market geography or proficiency in mapping programs.
- Concrete knowledge or willingness to learn concrete knowledge.
- Ability to learn quickly in a highly fluid environment.
- Willingness to learn business specific computer programs.
- Willingness to learn our products, their applications and our customer habits.
- High school diploma required; Associate’s degree a plus. Or equivalent industry experience.
- Proficiency with computers, including Google G Suite and MS Office
- Bilingual in Spanish is a Plus
