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    Isaac Health

    Digital Health

    Bilingual Spanish Care Navigator (After-Hours)

    Any, Dominican RepublicRemoteContract$9 – $11 / hourPosted 1w ago
    All Isaac Health jobs

    Job description

    Title: Dementia Support Specialist (24/7 Support Line)
    Location: Remote
    Schedule: Full-time, rotating shifts to support 24/7 coverage

    About Us

    We are a U.S.-based, tech-enabled memory care & brain health clinic transforming access to dementia and caregiver support. Our mission is to help patients and families facing memory loss navigate care with dignity, connection, and confidence.

    We’re seeking compassionate, skilled professionals to support families when they need it most as part of our 24/7 Dementia Support Line team.

    If you are deeply empathetic, calm under pressure, and have a background in social work, psychology, nursing, mental health support, crisis counseling, or caregiver services, this role may be a strong fit.

    What You’ll Do

    • Provide empathetic listening, emotional support, and guidance to persons living with Alzheimer’s disease and related disorders and their loved ones
    • Share dementia education, coping strategies, and resource navigation
    • Triage callers using a structured support model, including escalation protocols
    • Document interactions in our care platform
    • Coordinate follow-up messages and hand-offs when needed
    • Work collaboratively with our clinical team

    About You

    You are someone who shows deep patience, warmth, and emotional intelligence. You understand that families facing dementia need calm guidance and a human connection, not scripts and checklists.

    Required qualifications

    • Background in social work, psychology, nursing, counseling, caregiver support, or related care fields
    • Experience supporting older adults, caregivers, persons living with cognitive and behavioral disorders like dementia, complex care, or mental health
    • Strong English communication skills (verbal & written)
    • Ability to handle emotional conversations with steadiness and empathy
    • Ability to work rotating shifts including nights & weekends
    • Reliable internet + quiet/private remote workspace

    Preferred

    • Prior dementia care or caregiver support experience
    • Telehealth, call center, or hotline experience
    • Familiarity with U.S. healthcare helpful but not required

    What We Offer

    • Competitive compensation
    • Structured dementia training program
    • Career development opportunities (leadership, training, clinical support pathways)
    • Mission-driven culture rooted in compassion and dignity

    Why This Work Matters

    Every call is an opportunity to help someone feel less alone — to reassure a caregiver, empower a family, prevent a crisis, or guide someone through a difficult moment with respect and grace.

    If you want to make a difference and be part of a pioneering program in dementia care, we’d love to meet you.

    Job details are sourced from the employer's original posting.

    Open job posting
    IS

    About the company

    Isaac Health

    Isaac Health is a digital health company focused on providing comprehensive care for individuals with intellectual and developmental disabilities.

    View all Isaac Health jobs
    Industry
    Digital Health
    Open roles
    7

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