Position Title: Digital Banking Specialist
This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.
Reports To: Digital Banking Manager
General Purpose: The Digital Banking Specialist is responsible for the overall day-to-day operational functions of the Bank’s electronic payments, products, and services.
Responsibilities:
- Maintain a high level of knowledge and technical understanding regarding our digital products and services including all features and benefits, fees, and disclosures.
- Input and process all electronic transaction disputes using Regulation E and NACHA regulations.
- Maintain card portfolio for business and consumer cards, online and mobile banking, and all digital payment platforms.
- Provide direct customer support responding to general and technical inquiries via phone, online banking, or email related to digital banking services/systems.
- Monitor the daily operational activities of the Digital Banking Department.
- Maintain diligent awareness of potential fraud activity and report as necessary to the fraud team.
- Troubleshoot technical and operational issues.
- Assist with all digital services documentation including reporting, dispute filing, payments, etc.
- Process and reconcile numerous internal accounts in reference to digital banking products.
- Perform other duties as assigned.
Education/Experience
- High School diploma or equivalent required. Associate degree in business, finance, or related field preferred.
- Minimum of 2 year of banking experience required, digital banking experience preferred.
- Prior experience with digital products and services is preferred.
Skills
- Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels.
- Strong organizational, time management and problem-solving skills.
- Proficiency in Microsoft Office software and other analysis tools.
- Proficient in electronic banking products / services / devices.
- Strong attention to detail.
- Positive and enthusiastic attitude.
Isabella Bank is an AA/EEO employer.
