▪Ability to make enhancements, or address issues in the current product as a developer
* Provide world-class 1st and 2nd level phone support for our product, services,
network and internet connectivity and general computing.
▪Be willing to take calls or answer emails over the weekend
▪Build training videos, write and create articles and documentation for our knowledge base. Provide product and services training to existing and new customers.
▪Proactive support, monitor the health of our network of devices and work with customers their system(s) is operational.
▪Work with our customers in various ways to make sure they are ultimately successful!
▪ Empathetic and personally caring to customer. Beyond the technical aspects, making sure our customers are successful.
▪ Highly independent. Sees opportunities to expand, fix problems and make improvements without being told to do so.
▪ Ability to work with others in different job functions and domains
▪ Fast learner and highly adaptable in a open environment.
▪ Aggressive in making sure things get done and quickly. Not afraid to ask questions and push to get what you need.
▪ Organized, able to prioritize and self manage
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
iSnap is a growing as a premier social and digital marketing startup based in Sacramento. For those motivated self starters looking for a serious challenge, a professional environment to push their skills that touches millions of people please send us your resume.