Client Services Specialist (m/f/d)

ISS FWW is Germany’s leading provider of mutual fund data and has been part of ISS STOXX since 2019.

Using data from the FWW Fund Database, FWW supports financial advisors and investors in making well-informed investment decisions.

We are currently looking for a Client Services Specialist (m/f/d) to join and help expand our team in Haar near Munich on a full-time basis.

Key Responsibilities

• Maintaining customer data

• Independently managing and processing day-to-day operational tasks

• Preparing analyses and reports to support sales activities

• Monitoring and ensuring compliance with customer-specific quality requirements

• Supporting the Director of Customer Care and Quality Management with customer inquiries, enhancement of existing client solutions, and implementation of new client solutions

• Coordinating and communicating across departments, both internally and externally, regarding ongoing inquiries and orders to ensure smooth execution and the highest level of customer satisfaction

Qualifications

• Degree in Economics, Business Administration, or a comparable qualification, preferably within the banking sector, with 2–3 years of professional experience in financial services or the investment industry

• Interest in banking processes and securities trading, particularly investment funds

• Ability and willingness to quickly adapt to new challenges and develop customer-oriented solutions

• Understanding of database structures, maintenance, and data flows through to website presentation, or a willingness to acquire this knowledge

• Professional and confident manner when interacting with demanding clients and business partners

• Precise, structured, and independent working style with a strong focus on quality and teamwork

• High level of commitment, reliability, and resilience

• Proficiency in standard Microsoft Office applications and willingness to learn company-specific software

Languages

• Excellent German language skills, both written and spoken

• Due to the international nature of the business, fluent English skills with strong communication and negotiation abilities, both written and spoken

#LI-TG1 #FWW #ASSOCIATE

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.