Job Summary:
Itential is seeking a Sr. Project Manager to join our Professional Services organization. In this role, you will lead the end-to-end delivery of customer-facing implementation projects, ensuring they are completed on time, within scope, and on budget. You’ll serve as the primary point of contact for customers throughout the engagement, coordinating internal resources, managing risks, and driving accountability across cross-functional teams. This is a billable, customer-facing role that requires strong project management fundamentals and the ability to build trusted relationships with enterprise clients.
Supervisory Responsibilities:
Duties/Responsibilities:
- Coordinate internal resources and ensure projects are delivered on time, within scope, quality, and budget.
- Execute projects using both Agile and Waterfall methodologies as appropriate to the engagement.
- Forecast revenue, manage margins, and maintain overall project financial health.
- Define success criteria and objectives with stakeholders and ensure technical feasibility.
- Secure and allocate resources; build and maintain detailed project plans.
- Manage scope, schedule, and cost changes; track and report project performance.
- Lead customer-facing status meetings and produce status reports.
- Manage client and stakeholder relationships throughout the project lifecycle.
- Identify, manage, and escalate project risks and dependencies.
- Maintain comprehensive project documentation.
- Collaborate with PM peers to improve efficiency on processes.
- Build customer relationships to support future sales opportunities.
- Create and present project dashboards to internal and external stakeholders.
- Serve in a customer-facing, billable capacity.
- Perform other related duties as assigned.
