Inbound WFH - Ohio, Indiana and Texas based ONLY - $17.00/hr

ITM Marketing is currently hiring remote Customer Service Representatives to join our team!

This position is responsible for assisting with customer service support that is weather dependent. The Customer Service Representatives will use basic office equipment and technology such as soft telephones, email, chat, and web browsers to perform their duties. The self guided training is slated to be 8 hours and done online. Support staff from our partner will be available to reach out to with any questions from 7am to 7pm CST.
ITM Marketing provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. You must pass the training to continue with the employment with ITM.  If you do not pass the training test, you will still get paid for the training itself but will not be able to continue with the project.
Please note: these are Limited Service (Seasonal), Full-time Remote roles with a possibility of a more permanent position at the completion of the job. If you cannot work remote and have the ability to travel to Coshocton, very limited on-site seats are available. This program typical runs from June 1 to November 30, however could start before, end early or run longer.
What We Can Offer You:

• An awesome work schedule: this program operates from 8:00am to 7:30pm EST. Shifts available are Tuesday - Saturday and Sunday-Thursday. 8 hours per shift.
• Weekly Pay (direct deposit is required)
• Benefits after 90 days once hired into a full time permanent position: PTO (Paid Time Off), Holiday Pay, Health (Medical, Dental, Vision) Insurances, premium paid Life Insurance
• 401k eligible after 6 months of working full time permanent

JOB RESPONSIBILITIES

• Provide knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner
• Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous telephone, email and chat inquiries
• Utilize standard technology such as telephone, e-mail and web browser to perform job duties
• Assist caller in an empathetic and kind manner - IMPORTANT per the client
• Perform other related duties as assigned
• Regular and predictable attendance is required

EXPERIENCE

• High School Diploma or GED required
• Minimum six (6) months customer service experience preferred but not required
• Must be able to speak and read English clearly, professionally and fluently; bilingual is a plus but not required
• Must be able to type a minimum of 20 WPM
• Proven ability to work as a member of a team
• Experience working with a PC and a Windows environment is required
• Must pass a Background Investigation
• Must use E-Verify procedures to complete the hiring process
• Employment is contingent on passing background check, typing assessment and E-Verify verification

HOME OFFICE REQUIREMENTS

• Reliable, high-speed internet service
• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are NOT compatible
• Minimum 20 MBPS download speeds
• Must be a high-speed connection, such as cable or fiber
• A direct connection from your modem to your computer or laptop is required
• You must provide the equipment to be used including computer, monitor, keyboard, mouse and USB wired headset. The company only provides this for on site employees
• Quiet and distraction-free workspace

Must be 18 years or older to apply for this position.
This position is for Alabama, Arizona, Arkansas, Colorado, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Mexico, N. Carolina, Ohio, S. Carolina, Tennessee, Texas, Utah, Virginia, Washington and West Virginia based employees only. Applicants from other states will not be considered at this time.
Onboarding, including I-9 document verficiations, MUST be completed before being allowed to train and work. This company uses E-Verify for the I-9 process.