IT’S Fun, IT’S Flexible, IT’S Entertaining
IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.
There are three major things that differentiate IT’SUGAR from other candy retailers. First is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.
IT’SUGAR is looking for a fun and dynamic Retail Supervisor to join our team. As a Retail Supervisor, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand. This position is a steppingstone towards a management role within IT’SUGAR. The Supervisor will be a shift leader in charge of overseeing all store functions and team members.
What you’ll do? IT’S Exciting!
Laugh out loud, dance to the music, and provide a humorous escape to our customers while you
Act as a Leader on Duty:
- Oversees the daily operation of the store and ensures that sales objectives are met.
- Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.
- Fosters a productive work environment through consistent coaching and training of Sales Associates.
- Demonstrates a positive, enthusiastic and brand proud attitude.
- Promotes safety for both our customers and associates by adhering to company guidelines.
- Partners with store manager to identify ongoing challenges and present solutions.
Deliver Exceptional Customer Service:
- Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer.
- Assist customers with requests and inquiries.
- Ensure salesfloor is clean and organized while maintaining store visual standards.
- Operate POS/ register to properly cash out all customers.
Achieve Sales Goals:
- Follows through on customer requests for specific items and suggests additional products.
- Use selling skills by explaining benefits, features, prices, quality, value, and other product information.
Support Store Operations
- Maintains store cash handling records, reports, and opening and closing procedures.
- Ensures visual standards are appropriate and support the brand image.
- Merchandises displays to visual guidelines.
- Plan, coordinate, and set up special events and promotions.
- Maintain communication with associates regarding product recommendations to increase sales/inventory.
- Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the Store Manager.
- Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.
Embody our Core Values:
- Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.
- Display enthusiasm and cheerfulness while working collaboratively in a team environment.
