Supervisor

IT’S Fun, IT’S Flexible, IT’S Entertaining IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar. There are three major things that differentiate IT’SUGAR from other candy retailers.

First is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic. IT’SUGAR is looking for a fun and dynamic Retail Supervisor to join our team. As a Retail Supervisor, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand.

This position is a steppingstone towards a management role within IT’SUGAR. The Supervisor will be a shift leader in charge of overseeing all store functions and team members. What you’ll do? IT’S Exciting! Laugh out loud, dance to the music, and provide a humorous escape to our customers while you Act as a Leader on Duty: Oversees the daily operation of the store and ensures that sales objectives are met. Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.

Fosters a productive work environment through consistent coaching and training of Sales Associates. Demonstrates a positive, enthusiastic and brand proud attitude. Promotes safety for both our customers and associates by adhering to company guidelines. Partners with store manager to identify ongoing challenges and present solutions. Deliver Exceptional Customer Service: Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer.

Assist customers with requests and inquiries. Ensure salesfloor is clean and organized while maintaining store visual standards. Operate POS/ register to properly cash out all customers. Achieve Sales Goals: Follows through on customer requests for specific items and suggests additional products. Use selling skills by explaining benefits, features, prices, quality, value, and other product information. Support Store Operations Maintains store cash handling records, reports, and opening and closing procedures.

Ensures visual standards are appropriate and support the brand image. Merchandises displays to visual guidelines. Plan, coordinate, and set up special events and promotions. Maintain communication with associates regarding product recommendations to increase sales/inventory. Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the Store Manager. Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.

Embody our Core Values: Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker. Display enthusiasm and cheerfulness while working collaboratively in a team environment.