Amusement Service Technician

Since 1929, J&J Gaming has been a leader and a trusted partner in Gaming and Amusements. This position is with J&J Amusements, a J&J Gaming Company. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k)-retirement plan.

About the Role

As an Amusement Service Technician, you will play a key role in troubleshooting, servicing, installing, and repairing amusement equipment at customer locations throughout your assigned territory. As the primary service representative in the field, you will deliver timely, professional support to customers while ensuring equipment operates reliably and efficiently. This role requires strong mechanical and technical aptitude, effective problem-solving skills, and a commitment to exceptional customer service. You will work closely with customers, establishment personnel, and internal teams to resolve issues, minimize downtime, and support the overall success of our operations. The successful candidate must have a valid driver’s license and a good driving record.

What you’ll do

Core Responsibilities

• Respond to service calls in a timely and efficient manner, prioritizing requests based on urgency, customer needs, and geographic location.
• Diagnose, troubleshoot, repair, and test amusement equipment to restore functionality and minimize downtime.
• Install, inspect, maintain, and service equipment, hardware, and related systems to ensure safe and reliable operation.
• Perform preventative maintenance and equipment evaluations to identify issues before service disruptions occur.
• Complete required service documentation, equipment records, inventory transactions, accurately and on time.
• Perform collection and basic bookkeeping responsibilities in accordance with company procedures.
• Monitor parts and equipment inventory levels and communicate supply needs to support uninterrupted service operations.
• Ensure the quality, security, and proper handling of all company equipment and assets.
• Maintain compliance with company policies, departmental procedures, safety standards, and applicable regulatory requirements.

Collaborations and Partnerships

• Build and maintain positive relationships with establishment owners, managers, employees, and patrons to support a high level of customer satisfaction.
• Partner with Team Leads and Regional Operations Management to resolve service issues, coordinate installations, and improve operational performance.
• Collaborate with fellow technicians and cross-functional teams to share knowledge, coordinate resources, and ensure effective service delivery.
• Communicate service updates, equipment concerns, and operational needs clearly and professionally to customers and internal stakeholders.

Note: This is not an exhaustive list; additional duties may be assigned as needed.

Who You Are

• Must be at least 18 years of age.
• Possess a valid driver's license and maintain a satisfactory driving record.
• Demonstrate strong mechanical, technical, and troubleshooting abilities with the capability to diagnose and resolve equipment issues independently.
• Proficient in the use of electrical testing equipment, including gauges, meters, and diagnostic tools.
• Possess intermediate computer skills and the ability to complete electronic documentation accurately.
• Ability to read, write, and perform basic mathematical calculations.
• Communicate effectively and professionally with customers, peers, managers, and cross-functional teams.
• Customer-focused, dependable, and capable of delivering high-quality service in a fast-paced environment.
• Adaptable, collaborative, and committed to achieving results while maintaining a positive team-oriented mindset.
• Previous experience servicing, troubleshooting, or installing amusement equipment, digital jukeboxes, dart boards, pool tables, or similar electronic/mechanical equipment is preferred but not required.
• Adaptable, collaborative, and committed to delivering quality results.
• Inclusive and team-oriented mindset.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Education

Requires a high school diploma or GED. Equivalent work experience may be considered in lieu of formal education.

Experience

Little to no prior professional experience required. Training will be provided.

Work Environment

The role is based in an indoor office environment with routine access to standard equipment and climate control. Occasional field work may require brief exposure to outdoor weather and non-climate-controlled conditions.

Physical Demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

This role involves frequent physical activity, including standing, walking, bending, lifting, and carrying throughout the shift. May frequently lift or move items up to 50 lbs, and occasionally up to 75 lbs.

Travel

This role requires regular local travel between company locations or job sites. Travel is typically within the same day and does not require overnight stays.

Other Duties

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties, responsibilities, and activities may change at any time with or without notice.

Starting Range

$18.85 - $23.56 / hr.