Field Territory Support

Since 1929, J&J Gaming has been a leader in Gaming and Amusements and a trusted partner. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority.  We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.

Job Summary

The mission of the Field Territory Support is to provide account services for establishments within the region assigned. This role focuses on building relationships and providing exceptional customer service to existing accounts.

Job Responsibilities

• Develop regular cadence for visiting establishments within assigned region and cultivate strong partnerships.
• Ensure assigned establishments gaming needs are met, their gaming location is presentable, and required licenses are current.
• Provide ongoing support to assigned Strategic Territory Managers.
• Distribute promotion and advertising/marketing collateral within region. Deliver promotional giveaways to establishments.
• Serve as a liaison for patrons and establishments to resolve questions and issues.
• Responsible for assisting in the collection of required paperwork, renewal of licenses and ensuring location remains in compliance with Illinois Gaming Board and other related tasks.
• Effective verbal communication skills. Ability to adapt communication style to suit different audiences.
• Other duties as assigned.

Education

Bachelor's degree in business or similar field is preferred.

Qualifications and Experience

• Excellent verbal and written communication skills.
• Minimum 1 year marketing/sales or account management experience.
• Demonstrated project management skills.
• Strong organizational and time management skills.
• Ability to communicate effectively with customers, peers, managers, and across departments.
• Ability to travel within the region.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is low.

Physical Demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

Travel

Travel within the region is required for this position.  A valid driver’s license is required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.