Service Host- Sign on and Retention Bonus eligible

Summary:
Responsible for providing high quality guest service to guests and assisting guests in the gaming area.

Essential Functions and Responsibilities:
•    Ensure that all guests are greeted and feel welcome as they enter the store and are given responsive and courteous service at all times.
•    Remain up to date with monthly marketing promotions.
•    Ensure that all cash drawers and safes are counted properly and all cash is accounted for before each shift.
•    Follow the Company’s “Line of Sight” standard in all stores.
•    Maintain a comprehensive understanding of the Company’s rewards program and inform guests of all benefits associated with the rewards program.
•    Navigate and use the GMS system.
•    Inform Supervisor of all gaming machine maintenance issues
•    Follow Company comp policy for all snacks and beverages.
•    Maintain a positive attitude toward work and interfaces with guests in a congenial and polite manner.
•    Address stressful situations with guests, business contacts and third parties with dignity and politeness.
•    Maintain a complete understanding and adhere to the Company’s policies, procedures, standards, specifications, guidelines and training programs.
•    Arrive to work on time and use the proper clock in procedures.
•    Maintain a professional, neat and well-groomed appearance by following the uniform standard guidelines.
•    Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
•    Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
•    Perform other duties as assigned.

Qualifications:
•    Previous experience in a customer service industry.
•    Knowledge of basic math skills and ability to handle currency and coin.
•    Experience working professionally with other department personnel, co-workers and management.
•    Proven experience providing high level of guest service.
•    Pleasant personality, team-oriented, and enjoys working with and assisting people.
•    Basic computer skills.
•    At least 21 years of age.
•    High school diploma or equivalent preferred.
•    Ability to apply common sense reasoning to variety of situations.
•    Obtain and maintain all work cards as required by the company.
•    Verify right to work in the United States.

Work Cards:
•    NV Gaming

Physical Requirements:
•    Occasionally lift and/or carry up to 20 lbs. at floor, knee, and/or waist levels.
•    Frequently bend, reach, twist, squat, kneel, sit, stand, and walk.
•    Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.

Work Environment Potential Conditions:
•    Indoor
•    Smoky and noisy