Housekeeper

Job Description
Job Title: Housekeeper
Reports to: General Manager
FLSA Status: Non-Exempt
Location: On-Site
Direct Reports: None
Department: Property Operations

JOB SUMMARY:

The Housekeeper is responsible for delivering a clean, safe, and welcoming environment for all guests. This role focuses on both deep cleaning and maintaining occupied guest rooms for extended-stay guests. Housekeepers play a key part in delivering the quality standards of the property and ensuring guest satisfaction through attention to detail and consistent service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Clean guest rooms according to property standards, including floors, bathrooms, kitchenettes, and furnishings.
• Perform deep cleans on rooms after guest departure, including all surfaces, linens, and appliances.
• Replenish linens, towels, toiletries, and other room supplies.
• Remove trash, clean floors, dust surfaces, sanitize bathrooms, and restock housekeeping carts.
• Report room maintenance issues, safety concerns, or damages to the General Manager.
• Ensure housekeeping carts and storage areas are kept organized and secure.
• Maintain cleanliness and sanitation of common areas as assigned (e.g., hallways, stairwells, lobbies).
• Follow all safety procedures, including proper use of cleaning products and PPE.
• Perform other job duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent preferred.
• Previous housekeeping or janitorial experience a plus but not required.
• Ability to read and follow instructions in English.
• Must be legally authorized to work in the United States without current of future visa sponsorship.
• Employment is subject to E-Verify verification.

EXPECTATIONS:

• Maintain a professional appearance and deliver service in line with company values.
• Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays, with flexibility to support additional coverage when needed.
• Follow all safety, security, and operational procedures as trained.
• Maintain confidentiality of guest information and company data.
• Demonstrate adaptability in a fast-paced environment with changing priorities.
• Work as part of a team and support shared property goals.

PHYSICAL REQUIREMENTS:

• Must be able to stand, walk, bend, kneel, and climb stairs for extended periods during a shift.
• Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance (e.g., laundry bags, cleaning equipment, mattresses).
• Must be able to use hands and arms for sweeping, mopping, wiping, and other repetitive tasks.
• Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe environment for guests and staff.
• Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
• May be exposed to cleaning chemicals, odors, dirt, dust, and varying indoor or outdoor temperatures.
• Must be able to perform the essential job functions with or without reasonable accommodation.