About Jack & Jill Center
Since 1942, Jack & Jill Center, a 501(c)(3) nonprofit organization, has served more than 30,000 children and families through comprehensive early education and family strengthening programs. We are wholeheartedly committed to our mission of strengthening children and families through innovative education, supportive programming, and community engagement.
Each day, we strive to ensure that every child and family reaches their full potential. We live out our core values by treating others with respect and the highest degree of integrity, and by practicing effective communication to foster clarity and understanding in every interaction. We embrace innovation by encouraging creative solutions and continuous improvement. Through teamwork, we cultivate a dedicated and unified staff passionately working toward one common mission.
At Jack & Jill Center, we take great pride in serving not only children, but also their parents, guardians, and members of our broader community. As we enter our next chapter, we remain committed to adapting to the evolving needs of those we serve—and to continuing to make a meaningful, lasting impact on their lives.
Position Summary
The Family Success Specialist serves as the primary relationship manager and point of contact for assigned families within Jack & Jill Center's Family Success System. Using a strengths-based, trauma-informed, and culturally responsive approach, the FSS conducts family assessments, develops individualized Family Success Plans, connects families to wraparound services and community resources, and walks alongside families as they pursue self-defined goals across eight goal domains.
Primary Position Responsibilities
Family Success Planning & Service Coordination
- Serve as the primary relationship manager and point of contact for assigned families.
- Conduct strengths-based intake interviews, family assessments, and annual reassessments using a person-in-environment lens.
- Develop individualized Family Success Plans with measurable goals and action steps.
- Maintain regular contact with families through meetings, phone calls, home visits, virtual appointments, and follow-up communications.
- Identify strengths, barriers, risks, and opportunities that impact family success.
- Connect families to community resources and coordinate referrals with follow-up to ensure linkage and engagement.
- Monitor progress toward family goals and adjust service plans as needed.
- Guide families through the goal-setting process using established goal domains, letting families lead the conversation while organizing services and outcomes consistently behind the scenes.
- Maintain documentation in appropriate systems (e.g., Blackbaud, Apricot, and other third-party platforms), ensuring that records remain accurate, complete, and up to date across all systems.
Enrollment & Family Transition Support
- Support family enrollment, re-enrollment, and retention efforts by helping families navigate requirements, timelines, and barriers that may impact continued enrollment.
- Proactively engage families identified as at risk of not enrolling or returning to understand concerns, identify barriers, and coordinate appropriate supports or resources.
- Conduct follow-up with families who withdraw or do not return to understand and accurately document the reason for departure and identify opportunities for re-engagement when appropriate.
- Collaborate with Education, Admissions, and Family Strengthening leadership to support enrollment outreach, family transitions, and continuity of services.
- Maintain accurate enrollment, withdrawal, and family transition information in designated systems and help identify trends or recurring barriers impacting enrollment and retention.
Family Stability & Crisis Support
- Assist families in addressing immediate and long-term needs related to housing, food security, transportation, childcare, benefits access, and financial stability.
- Provide crisis intervention, support, and safety planning during family emergencies.
- Escalate high-risk situations, child welfare concerns, and complex family issues to the Family Strengthening Manager.
- Coordinate holiday assistance, food distributions, and donations in alignment with centralized departmental guidelines to ensure equitable allocation and reduce duplication.
Economic Mobility & Educational Advancement
- Support caregivers in pursuing educational advancement, workforce development, vocational training, certifications, and higher education opportunities.
- Provide employment readiness coaching, including resume development, interview preparation, and job search support.
- Connect families to workforce development programs, educational institutions, and community partners.
Parent Education & Family Engagement
- Coordinate and assist with facilitation of evidence-based parenting education programs, classes, and workshops aligned with family goals.
- Recruit, register, and engage parents in educational opportunities; track attendance and follow up regarding participation and completion.
- Assist with parent nights, workshops, family events, and special initiatives.
Health & Wellness Coordination
- Collaborate with the School Nurse and other health professionals to support family health and wellness goals.
- Connect families to healthcare providers, telehealth services, insurance resources, and community wellness programs.
- Connect families to mental health providers and behavioral health services, recognizing that mental health supports are a critical gap for many families experiencing economic hardship and related stress.
Outcome Measurement & Documentation
- Track and document family progress toward established outcomes and goals.
- Collect and maintain accurate program data and required documentation for grant reporting.
- Participate in protected documentation time as established by the Family Strengthening Manager to ensure case notes, assessments, and outcome data are completed accurately and on time.
Alumni & Transition Support
- Support graduating families through the transition process, including scholarship guidance, closing assessments, and warm handoffs to alumni services.
- Maintain alumni outreach cadence (semiannual or annual) and re-engage alumni families who need services.
Community Partnership & Outreach
- Develop and maintain positive partnerships with community organizations and service providers.
- Maintain current knowledge of available community resources and referral opportunities.
- Represent Jack & Jill Center at community meetings, events, and networking opportunities
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities, and hours worked may change or be assigned at any time with or without notice.
EEO STATEMENT
Jack & Jill Center is an equal opportunity employer. All employment activities will be conducted in a manner to assure equal opportunity for all and will be based solely on the individual merit and fitness of applicants, candidates and/or employees without regard to race, color, religion, creed, gender, gender expression, age, national origin, sexual orientation/preference, marital status, pregnancy, disability, veteran’s status, or any other characteristic protected by law. In addition to federal law requirements, Jack and Jill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
The Family Success Specialist possesses the following minimum qualifications:
Required:
- Bachelor's degree in Social Work, Human Services, Psychology, or related field.
- Minimum 2 years of experience in case management, family services, or social services.
- Knowledge of strengths-based practice, trauma-informed care, and cultural humility principles.
- Proficiency in case management databases and data entry.
- A valid driver's license and access to reliable transportation.
- Proper documentation to work in the United States.
- Successfully complete and pass a Level II Clearinghouse Background Screening - FL Clearinghouse | Florida Agency for Health Care Administration
Preferred:
- Master's degree in Social Work (MSW) or related field.
- Bilingual (English/Spanish or English/Creole)
- Experience with Two-Generation (2Gen) service models.
