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Job Purpose
The Operations Associate I processes standard client and producer transactions and ensures all information is in “good order” for processing.
Essential Job Duties & Responsibilities
Processes standard transactions using documented procedures and multiple software applications.
Identifies and escalates issues for resolution when necessary.
Communicates with internal associates and external customers or agents regarding outstanding requirements.
Documents status of transactions and contacts received and initiated.
Other Duties
Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)
Other duties as assigned.
Knowledge, Skills & Abilities
Ability to learn and understand basic life and annuity product information.
Basic understanding of financial implications arising from processing errors.
Ability to read and carry out detailed written procedures.
Good verbal and written communication skills to interact professionally with coworkers, management and external customers.
Ability to communicate company processing requirements and procedures.
Ability to navigate and utilize multiple software and mainframe computer applications.
Ability to type 35 words per minute.
Ability to work independently and in a team environment.
Ability to effectively manage the demands of a high volume, imaged based work environment.
Education and Experience Required
High School diploma or equivalent (G.E.D.).
0-1 year work experience.
Benefits and Compensation
Hourly pay rate of $20.60
Promotional consideration (twice annually)
Annual bonus and merit programs
Annual paid time off and 10 paid holidays
401(k) contributions
Other
Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
