Spa Specialist

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 1+ years’ experience in a guest facing role
• Must maintain a valid food handlers’ card
• Must have excellent verbal and written communication skills.
• Must have strong organizational skills and high attention to detail
• Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• High school diploma or equivalent
• Must be able to acquire and maintain an appropriate gaming license.

CERTIFICATIONS

Team members must be able to qualify for licenses and permits required by federal, state and local regulations.

• Ability to earn and maintain Gaming License.
• First aid/ AED certification preferred
• Food Handler’s card preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:

• Stock and maintain guest amenities and linens

• Assist guests in the proper use of spa, salon, and fitness facilities

• Actively monitor guest activity and well-being throughout the facility

• Transport linens to and from laundry facilities

• Assist and serve guests in the Juice Bar

• Take responsibility for the Juice Bar cash drawer and ensure it balances at the end of each shift

• Sell and prepare beverages and pastries in the Juice Bar adjacent to spa facilities

• Ensure the Juice Bar is cleaned and maintained throughout each shift

• Report linen shortages or other discrepancies to the Manager on Duty

• Move, store, and stock furniture, supplies, and equipment as needed

• Respond to guest inquiries with accurate information about the spa, salon, and fitness areas

• Ensure smooth operation of the spa, Juice Bar, and fitness center; complete all shift duties as assigned

• Respond to guest requests, complaints, and inquiries in a professional, courteous, and timely manner

• Attend all scheduled departmental meetings

• Remove trash from work areas and transport to designated disposal areas

• Maintain cleanliness and presentation standards throughout the spa and fitness center

• Restock guest refreshments, supplies, and Juice Bar inventory as needed

• Restock and maintain the fitness center

• Adhere to AAA standards and departmental policies

• Follow all grooming and appearance standards as outlined by leadership