Overview
Assist customer with service before and after the sale. Communicate issues with manufacturing to make sure orders are made and shipped in a timely manner.
Responsibilities
- Give verbal and written quotes to customers by phone and email.
- Enter signed quotes into M2M system as sales orders.
- Distribute copies of sales orders to accounting and manufacturing.
- Track progress of parts and work with other departments to ensure parts are being manufactured and shipped in a timely manner.
- Assist walk-in customers with their questions.
- Schedule customers for pickups and delivered product.
- Contact customers when the product is ready.
- Set up customers in M2M.
- Assist customers when they come to pick up their parts.
- Create travelers for ordered parts in M2M.
- Ensure CRM software is up to date.
- Other duties as assigned.
Qualifications
- One to three years of previous work-related skill, knowledge, or experience.
- Intermediate computer skills required; Microsoft Office.
- Able to communicate clearly and professionally in writing, on the telephone and in person.
PHYSICAL DEMANDS:
- Regularly required to sit, stand, and walk.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
