ABOUT THE COMPANY
Jaxen Grey is a modern menswear retailer focused on helping individuals look and feel their best. We offer a thoughtfully curated selection of apparel and accessories from emerging and established brands - each chosen for quality, fit, and everyday versatility. Our stores are a place for discovery, delivering a personalized, elevated shopping experience where customers can explore style and find new favorites in a welcoming and inspiring environment.
Our team culture is grounded in trust, active listening, and shared expertise. We lead with purpose and strive to elevate every interaction - principles reflected in our internal STYLE framework. Whether online or in-store, our mission is to redefine what retail feels like through meaningful service, genuine connection, and a deep commitment to customer experience.
Behind the scenes, we’re a collaborative and driven team that believes in thoughtful product, intentional leadership, and building something meaningful together. If that sounds like you, we’d love to meet you!
ABOUT THE ROLE
At Jaxen Grey, the Store Manager is responsible for owning the overall success of the store, including team leadership, sales performance, and operational execution. This role leads all store employees, sets the standard for a high-touch, styling-driven customer experience, and ensures the store consistently delivers on company goals, drives business results, and maintains operational excellence across the sales floor and back-of-house.
This is a full-time, salaried leadership role responsible for all in-store operations, reporting to the VP of People & Culture.
WHAT YOU'LL DO...
- Lead all store employees, including Assistant Store Managers, Stylists, Inventory, and Support roles
- Drive store performance by setting expectations and coaching the team to achieve sales, service, and customer experience results
- Own employee performance management, including coaching, development, and corrective action when needed
- Oversee hiring, onboarding, training, scheduling, and overall team development
- Actively manage the sales floor, ensuring exceptional customer experience and strong selling behaviors
- Oversee all store operations, including opening and closing procedures, shipping and receiving, alterations, special orders, merchandising, and cleanliness standards
- Ensure execution and accountability of company initiatives, policies, and standards at the store level
- Partner with inventory leadership to maintain inventory accuracy, organization, and operational efficiency
- Monitor store performance and team effectiveness, and implement action plans to drive results and foster a positive, accountable culture
YOU’LL THRIVE IN THIS POSITION IF YOU HAVE…
- 3+ years of retail management experience, preferably in a specialty retail, apparel, or client-focused selling environment
- Strong leadership skills with the ability to build, coach, and retain a high-performing team
- Strong sense of ownership and accountability for store performance
- Proven ability to drive sales performance and achieve business goals
- Ability to meet and model individual sales expectations (approximately 15% of total store sales, ATV $225, UPT 2.0) while leading the team to overall store performance goals
- Strong operational and organizational skills across retail functions
- Ability to balance team leadership with hands-on execution
- Strong communication, problem-solving, and decision-making skills
- Comfort using technology, including Point of Sale systems and Microsoft 365
- Ability to lift up to 50 pounds and stand for extended periods
SCHEDULE & AVAILABILITY...
- This is a full-time, salaried position with a minimum expectation of approximately 40 hours per week
- Schedule will vary based on business needs, including weekends, holidays, and peak volume periods
COMPENSATION & BENEFITS...
- Base salary of $67,500
- Monthly bonus opportunities based on store performance
- Medical, dental, and vision insurance, plus FSA and HSA options
- Personal Time Off: Begins accruing at the equivalent of 23 days per year, based on full-time employment
- 30% employee discount on merchandise at Jaxen Grey and Evereve
- Ongoing opportunities for internal advancement and professional growth
The job posting highlights the most important responsibilities and requirements of the job. There may be additional duties, responsibilities and qualifications for this job that may change at any time with or without notice.
