Virtual Automotive Technical Advisor

Helm is seeking a highly skilled and motivated Technical Advisor to serve as the Subject Matter Expert (SME) for vehicle diagnosis and repair across the Chrysler, Dodge, Jeep, and RAM brands. This role is pivotal in supporting the dealer network by providing expert virtual assistance on complex vehicle repair issues and ensuring exceptional service delivery.

Key Responsibilities:

• Act as the primary technical resource for escalated vehicle repair concerns from assigned dealers.
• Build and maintain strong working relationships with Dealer Principals, Service Managers, and District Managers (DMs).
• Collaborate with DMs, Customer Relations Managers, and Customer Care teams to resolve customer concerns related to vehicle operation and repair.
• Ensure completion of Stellantis technical training curriculum by DMs and assigned dealers.
• Support warranty cost reduction and buyback prevention initiatives.
• Contribute to customer experience improvements and fixed first visit success.
• Assist in dealer readiness for recalls and emerging repair quality issues.