Retail Team Member

We are seeking an enthusiastic and customer-focused Retail Team Member to join our team in New Zealand. In this role, you will create, support and contribute to a high-performance culture to enable a great customer experience across the store.

• Provide a high level of customer service standards including pre, during and post the sale.
• Achieve sales targets for you and your store by:
  • Putting the customer at the centre of everything you do and creating “Raving Fans”
  • Participating in all suppliers, compliance and sales training modules
  • Participate in the STARS coaching program to learn and demonstrate the required sales behaviours
  • Understand the JB HiFi 5 Steps of selling and demonstrate in all customer interactions
• Demonstrate safe work practices and assist the company in providing a safe and healthy environment.
• Contribute to the JB HI-FI brand and store experience by assisting with merchandising of all products on the sales floor, adhering to JB Hi-Fi Merchandise standards
• Enable a safe work environment for you, your team and customers, ensuring all OHS policies and procedures are adhered to.
• Support the efficient delivery and processing of stock into store, following store receiving processes
• Manage order fulfilment (delivery & click and collect) in line with procedures, including product pick and pack & dispatch, order fulfilment enquiries
• Engage positively with Store Management, take on board feedback to continuously grow and learn
• Assist with customer service requirements on the counter and on floor payment devices
• Assist the Store Management team, where required across our Sales, Merchandise and Operations areas

• Experience in being part of a high achieving team
• Demonstrated ability in required skills and competencies
• Unerring passion for creating great customer experiences

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!