Overview
NisAir is seeking a full-time Office Administrator to support the day-to-day administrative and operational needs of our HVAC and Plumbing team. This position is ideal for a highly organized, dependable, and detail-oriented individual who can manage multiple priorities while providing support to customers, technicians, and internal team members.
The Office Administrator will assist with scheduling, customer communication, documentation, data entry, service coordination, and general office responsibilities. The ideal candidate is comfortable working in a fast-paced home services environment and understands the importance of accuracy, communication, and follow-through.
What We Offer
- $18.00–$20.00 per hour, based on experience.
- Temporary-to-hire opportunity, with the potential to transition to a regular full-time position based on performance, business needs, and management approval.
- Opportunity to grow within an established HVAC and Plumbing organization.
- Collaborative and team-oriented work environment.
What You'll Do
- Provide general administrative support for the daily operations of the HVAC and Plumbing office.
- Answer incoming calls and assist customers with general questions, service requests, and scheduling needs.
- Schedule and coordinate HVAC and Plumbing service appointments.
- Assist with technician scheduling and dispatch coordination as needed.
- Maintain accurate customer, job, and service information within company systems.
- Perform data entry and ensure customer records and documentation remain accurate and current.
- Prepare, organize, scan, and maintain service-related documents, invoices, work orders, and other office records.
- Communicate with customers regarding appointments, scheduling changes, service updates, and follow-up needs.
- Support technicians, dispatchers, customer service representatives, managers, and other team members with administrative needs.
- Assist with processing paperwork and ensuring completed documentation is routed to the appropriate department.
- Monitor email and respond to or route inquiries to the appropriate team member.
- Assist with basic billing, invoice, payment, and account documentation as needed.
- Coordinate with other departments to resolve customer or operational issues.
- Maintain an organized and professional office environment.
- Perform additional administrative and operational duties as assigned.
What You'll Bring
- Minimum 2 years of administrative, office, customer service, or related experience preferred.
- Previous experience in HVAC, Plumbing, Home Services, Construction, or a service-based business is strongly preferred.
- ServiceTitan experience is a significant plus.
- Strong computer and data-entry skills.
- Working knowledge of Microsoft Outlook, Word, and Excel.
- Excellent organizational skills with strong attention to detail.
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
- Strong written and verbal communication skills.
- Professional and courteous customer service skills.
- Ability to work effectively with field technicians, office personnel, management, and customers.
- Dependable, self-motivated, and team-oriented.
- Positive and professional demeanor with a willingness to assist wherever needed.
Working at NisAir
Since its establishment in 1973, NisAir has maintained a consistent objective: to deliver exceptional service to our customers while fostering enduring relationships grounded in customer satisfaction, trust, and value. As part of a larger organization, we are committed to cultivating a positive workplace that recognizes employees as individuals and provides opportunities for personal growth and professional advancement.
NisAir is a drug-free workplace.
NisAir is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by applicable law.
