ASSISTANT, BILLING

• Prepare and process patient bills for inpatient services.
• Receive charge forms from various wards/departments and key in inpatient charges into the system on daily basis.
• Prepare debit note/credit note arising due to differences on final Guarantee Letter received from insurance company.
• Verify patient information, treatment details, and billing documentation
• Ensure charges are accurate entered into HITS system and supported by medical records
• Submit bill with complete documentation to insurance companies or corporate payers to request Final Guarantee Letter.
• Follow up on unpaid or rejected claims and resolve billing discrepancies.
• Respond to patient inquiries regarding bills, charges, and payment arrangements.
• Coordinate with medical staff, finance teams, and insurance providers.
• To ensure all billing process done before submit bill to credit admin clerk for submission. Process takes 3 working days after receiving final Guarantee Letter from insurance.
• Make constant and persistent reminder either written or through telephone are made without delay on refund and excess that need to be collected from patient.
• Ensure the bill is allocated against payment on the same day as the patient is discharged.
• Maintain accurate billing records and update hospital billing systems
• Ensure compliance with hospital policies, payer requirements, and healthcare regulations
• Assist with audits, billing reports, and month-end financial processes
• Filing of bills and supporting documents.
• Any other duties and responsibilities as and when requested by superior and the Management.

REQUIREMENT

• Minimum secondary school qualification (SPM) or diploma in business administration, finance, or related field