GENERAL DESCRIPTION
Customer Care & Experience Concierge assists in the day-to-day activities at the Main Entrance of the lobby and other designated area at discretion of the Management. Arrange assistance such as wheelchairs, as a porter for patients as and when needed. Supports patient engagement by providing courteous guidance, personalized assistance, and ensuring a compassionate, smooth experience throughout the patient’s healthcare journey.
JOB DESCRIPTION
- Responsible in attending to customers at Main Entrance of the lobby. Must have pleasant and positive approach. Courteous, caring, friendly and reliable.
- Greet and direct customers to their respective destination.
- To be point of contact for KcSH’s corporate clients, to their respective destination.
- To be centre point for Indonesia Customers.
- Attend to foreigners (non-Malaysians) who need treatment at KcSH and seeking information and assistance on accommodation and transportation arrangements, and accompanying to the airport, if required.
- Responsible in attending to VIPs and alert the management on any unexpected arrival of VIPs to our premises.
- Knowledgeable and well versed in KcSH surrounding and its activities.
- Provide information on Doctor’s names and their specialties, locations of consultant suites, all departments, personnel/staff in KcSH.
- Perform other duties delegated by HOS or Management.
- To establish close and harmonious working relationship within and with other Department.
- Familiar with the patient and family rights policy.
JOB REQUIREMENT
Education :
Knowledge and Experiences:
- Minimum 2 years working experience in hospitality environment is an added advantage
Skills & Competencies :
- Strong communication skills are essential for interacting with patients, visitors, and staff.
- Organizational skills, attention to detail, and the ability to represent the hospital positively in public settings are important.
Special skills required :
- The role requires unique skill such as the ability to handle difficult situation and quick decision making.
- Knowledge of healthcare terminology and the ability to convey complex information in a clear, empathetic manner is necessary.
