Sales Support

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

【Job Details】

• Job Title: Sales Support
• Location: Fontana, CA
• Annual Base: $71,000 - $86,000 USD + Annual Performance Bonus

What You'll Do:

• Support sales execution. Partner with the regional sales team to move opportunities forward, from clarifying customer needs through pricing, proposals, and contracting.
• Coordinate customer launches and resolve issues. Work with Sales, Operations, Finance, and other internal teams to keep launches on track, flag risks early, and follow through on customer issues until they’re resolved.
• Track pipeline and sales performance. Maintain accurate CRM records and monitor opportunity progress, launch milestones, and revenue against forecast.
• Improve sales processes. Help standardize workflows, improve handoffs between teams, and support training on sales tools and processes.

About You:

• Minimum 1 year of experience in sales support, sales operations, account coordination, or customer onboarding within 3PL or a related logistics environment.
• Working knowledge of warehousing, fulfillment, or transportation, with an understanding of customer needs and service requirements.
• Strong organizational and problem-solving skills, with the ability to take ownership, coordinate across teams, and follow issues through to resolution.
• Proficiency in Excel and CRM tools, with the ability to use data to track progress and identify risks.
• Strong written and verbal communication skills in both English and Mandarin.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.