Day in the Life:
As the Assistant FBO Manager at Jet Access, you'll provide essential leadership support while maintaining hands-on involvement in daily operations at your assigned FBO location. Here's what your role encompasses:
Operational Leadership & Team Management As second-in-command at your FBO location, you'll provide essential leadership oversight while maintaining hands-on involvement in daily operations and team development.
- Oversee day-to-day FBO operations and supervise all team members when FBO Manager is not on site
- Direct and coordinate aircraft servicing activities, ensuring timely and efficient service delivery
- Coach, mentor, and motivate team members to develop future leaders and maintain high performance standards
- Assist with hiring, training, coaching, and disciplinary actions for location personnel, including completion of required documentation
- Facilitate shift coverage and manage responses to unexpected operational events
- Serve as backup leadership when FBO Manager is unavailable, maintaining operational continuity
Customer Service & Revenue Generation Building lasting relationships with aviation clients while delivering premium service experiences that drive business growth and reinforce the Jet Access brand.
- Provide exceptional, proactive, and personalized customer experiences to all general aviation clientele
- Develop and maintain relationships with base and transient customers to drive revenue growth
- Manage concierge-level services including hotel arrangements, catering coordination, and ground transportation scheduling
- Educate customers on available services, promotions, and programs to maximize revenue opportunities
- Resolve customer questions and issues promptly while maintaining service excellence standards
Financial & Administrative Management Ensuring accurate financial operations and administrative excellence while maintaining compliance with company standards and operational procedures.
- Operate Point of Sale systems, process accurate customer invoicing, and manage aging reports reconciliation
- Complete and review daily, weekly, and monthly operational reports and reconciliations
- Maintain accuracy and integrity of inventory values and coordinate product ordering for location-specific items
- Process daily bank deposits and ensure financial compliance standards
- Execute company standards for mystery shop programs and maintain fuel pricing compliance
Safety & Quality Assurance Maintaining the highest standards of safety and operational excellence while coordinating critical aircraft services and regulatory compliance.
- Ensure quality control of fuel, equipment, and safety protocols across all operations
- Coordinate essential services including aircraft fueling, GPU, lavatory service, and hangar storage
- Communicate effectively via air-to-ground radio, ground-to-ground radio, and other communication systems
- Maintain Airport Authority relations and ensure compliance with all regulatory requirements
- Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access's continued growth and success
Each day brings unique operational challenges and leadership opportunities, but your hands-on approach ensures seamless FBO operations while developing team members and building lasting customer relationships – all while embodying our core values of Safety First, doing the right thing for the long term, taking care of each other, maintaining positive relationships, and fostering a culture of excellence that elevates every interaction.
What will make you successful:
Required Skills & Experience:
- High School Diploma or equivalent required
- Minimum 2-3 years of customer service or operations experience, preferably in aviation or hospitality
- Excellent interpersonal, verbal, and written communication skills
- Proficient computer skills and ability to learn FBO-specific software systems
- Valid state Driver's License with clean driving record
- Ability to regularly lift and move up to 50 pounds
- Capability to stand for extended periods (up to 8 hours) while bending, kneeling, stooping, and reaching
- Demonstrated leadership abilities and experience supervising team members
- Strong organizational skills with ability to manage multiple priorities simultaneously
- Ability to make quick, sound decisions while maintaining customer service standards and safety protocols
- Flexible time management skills and ability to work without direct supervision
- Must pass background checks and pre-employment screening
- Commitment to Jet Access's core values
Additional Qualities That Will Make You Successful:
- Previous FBO, airport operations, or aviation industry experience
- Experience with Point of Sale systems and financial reconciliation processes
- Knowledge of aircraft types, fueling procedures, and ground support equipment
- Familiarity with aviation regulations and safety protocols
- Experience with inventory management and vendor relationships
- Proven track record of developing and mentoring team members
- Strong problem-solving abilities with proactive approach to operational challenges
- Professional demeanor when interacting with high-net-worth clients and aviation professionals
- Ability to maintain confidentiality and handle sensitive situations with discretion
- Experience with radio communications and aircraft ground handling procedures
- Understanding of concierge services and luxury customer service standards
