Revenue Driver. Culture Builder. Front-of-House Leader.
Role Overview
Studio Leads at JETSET Pilates are the heartbeat of the studio. They are sales-focused leaders responsible for driving revenue, converting prospects, and creating an elevated client experience that fuels retention and growth. This is not a front desk role — it is a performance-based position centred around membership sales, client engagement, and building a thriving studio community. This role requires someone who loves connecting with people. Someone who knows clients by name, recognises their progress, and actively builds community both inside and outside the studio. Studio Leads foster positivity, momentum, and team spirit, creating an environment where clients feel supported, motivated, and proud to be part of JETSET. Through exceptional service, strategic follow-up, and consistent outreach, Studio Leads help turn first-time visitors into long-term members.
Core Responsibilities
Revenue & Sales Performance
● Actively sell memberships, class packages, and retail in-person, online, and over the phone
● Convert trials, previews, and enquiries into active members
● Follow up on all leads using AXLE (CRM) to maximize conversion rates
● Identify upgrade opportunities and proactively recommend the best membership option
● Support the General Manager/Owner-Operator in achieving monthly sales goals
● Maintain deep knowledge of pricing, promotions, and offers to confidently close sales
Client Experience & Retention
● Deliver an elevated boutique fitness experience at every interaction
● Greet, check in, and engage clients with professionalism and energy
● Build authentic relationships to increase retention and lifetime value
● Resolve concerns quickly and turn challenges into loyalty-building moments
● Create a welcoming, high-energy, sales-positive studio environment
Operations & Studio Standards
● Accurately process transactions and manage retail sales
● Maintain a clean, organised, and brand-aligned front desk and lobby
● Support instructors with opening and closing procedures
● Answer phones, emails, and enquiries promptly and professionally
● Keep inventory stocked and retail visually appealing
Marketing
● Participate in social media content creation
●Actively engage with leads, clients, and potential partners through social media
Schedule & Expectations
● Work mornings, evenings, and weekends as needed
● Consistently represent JETSET Pilates Standards of Service
● Take ownership of studio performance and sales results
● Adaptable and dynamic team member who readily takes on additional responsibilities as required
