The Customer Service Representative (CSR) at the JCCSF serves as an ambassador, responsible for providing excellent customer service to members, guests, and staff. The CSR is responsible for various customer service tasks, ensuring a warm and welcoming environment, and assisting with programmatic duties.
RESPONSIBILITIES
- Greet members and guests, ensuring a warm and welcoming atmosphere.
- Manage fitness member check-ins, ensuring proper waivers are signed electronically.
- Update credit card and member information as required.
- Assist with password enablement and resolve login issues.
- Regularly check and maintain the health of parking equipment.
- Open and close shifts as scheduled.
- Engage with members, public, and staff to address questions and provide solutions to customer service issues.
- Adhere to Customer Service Manual and JCCSF standards.
- Utilize CRM systems for member registrations, retail purchases, and communication.
- Stay informed about CRM account management processes and JCCSF program areas.
- Assist members and guests with retail purchases, parking, event management, and program protocols.
- Maintain cleanliness and accuracy of front desk areas, including posted schedules and flyer racks.
- Perform additional duties as required.
REQUIREMENTS
- 1-2 years of experience in a customer-centric organization.
- Outstanding customer service skills and a positive attitude.
- Strong administrative skills, including proficiency in computers, databases, and multi-line phones.
- Experience with Salesforce and MS Office is advantageous.
- Ability to work both independently and collaboratively within a diverse team.
- Excellent oral and written communication skills.
- Commitment to discretion and confidentiality when handling patron data.
WORKING CONDITIONS
This position works in the front lobby area of a busy community center, and involves ongoing interactions with the public, in person and via phone.
PHYSICAL REQUIREMENTS
Position requires use of computers and telephones throughout each shift. Employees typically stand while working at the front desk. The ability to visually scan the area and report observations is required. The JCCSF will consider employment for qualified individuals who may require accommodation to carry out the essential job functions.
STATUS
Non-benefited, non-exempt position
HOURS
Variable hours; no fixed weekly schedule, schedule as needed.
SCHEDULE
May include evening, weekend, and holiday hours
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