The E-Commerce Account Specialist will be primarily responsible for order management, account management, and lead management to support the E-Commerce Website. They will process & review incoming web orders, add items to the website and communicate with appropriate team members to ensure on-time delivery and prompt invoicing. This role will support the E-Commerce Team to continue building an online presence on JFPetroParts.com.
Job Duties:
- Process incoming web orders promptly and review for data accuracy
- Review inventory availability & coordinate prompt shipment through collaboration with Technical Support and Distribution Center Management teams
- Facilitate adding products to online platform to be available for purchase from customer requirements and requests
- Ensure web pages are populated with correct product information and relevant content
- Verify account information and set up users with log-in and passwords to online portal
- Work cross-functionally to transition new and existing customer accounts to e-commerce platform
- Oversee web return processing for general returns, cores/ warranty and coordinate credits with Accounts Receivable Team
- Strategize with the E-Commerce Team to follow customer category trends & regularly share insights, thoughts, and key findings
- Provide exceptional customer service to address customer concerns professionally and efficiently
- Assist with website special projects and other duties as assigned as needed
