The LDT Operations Manager is a key leadership role responsible for overseeing and optimizing the Operations infrastructure, processes, and operational risk controls. This individual will lead cross-functional initiatives to ensure the company meets regulatory, legal, and internal standards while driving operational excellence. The role demands strong leadership, strategic vision, and the ability to collaborate effectively across business units.
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Key Responsibilities:
- Leadership
- Operations Management
- Lead the design, implementation, and continuous improvement of operations processes, and controls.
- Provide comprehensive oversight of LDT operations, ensuring adherence to LDT and JF policies and procedures.
- Manage operations team of 3-5 people including dispatch/scheduling, project coordination of 25-30 jobs simultaneously,
- Manage all aspects of client services including but not limited to phone and email and website requests for quotations and requests for information (RFI).
- Responsible for increasing overall client satisfaction and resolving client concerns.
- Project Management
- Oversee all aspects of Project Management and ensure financial controls are in place and projects are closed out, paid and delivered to accounting in timely fashion.
- Ensure that Wrike Project Management software project management procedures are followed and data entry including job logs are consistently completed.
- Manage proposal process and schedule coordination with GM and field supervision.
- Team Leadership
- Establish and maintain a framework for operations, including key policies and standards.
- Manage and mentor team of professionals, ensuring high performance and professional development
- Promote a culture of ethics, integrity, and teamwork throughout the organization.
- Collaborate with GM, VP and HR to ensure that all team members have accurate job descriptions and all procedures have team ownership
- Manage hiring, supervision and review of operations personnel.
- Review and amend onboarding program with JF HR, LDT GM and VP of National Testing Organization and oversee implementation of onboarding for office and field personnel including Paylocity, Wrike, and LMS/Vairrako software use
- Technology & Data Analytics
- Collaborate with IT and product development teams to implement compliance technology solutions and automation tools.
